RECENT LOCATIONS

Close
Add a location
Edit your saved locations

Desktop: The Weather Network App for PC


Let's Talk...

As the proud new owner, or a soon to be owner, of The Weather Network App for PC, you may have some questions about how this new little weather buddy operates and how it can help you. Please review the following sections that we hope will answer any of your questions. If you are still stuck, no problem, please contact us here.

Questions

  1. How do I get the latest Weather Network App for PC?
    View our "Download Checklist".
  2. What is PointCast?
    PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare.
  3. Where's My Weather Info?
    Having trouble seeing any weather for your city - see our list of possible reasons and ways to fix it.
  4. How do I add or change my location and other default settings?
    Here is a list of all your options for personalizing The Weather Network App to suit you.
  5. What can The Weather Network App for PC do?
    View our comprehensive list of all the features you will find in The Weather Network App for PC
  6. Security and Privacy
    The privacy and the security of your computer is very important to us, please read more about how we built The Weather Network App. for PC to make sure your PC is safe.
  7. Demographic Information
    Providing your demographic information is optional.  Find out more.
  8. Advertising
    Yes, there is advertising on your Weather Network App.  Let's talk about it.
  9. I want to tell people about The Weather Network App for PC, do you have a link I can send them?
    We have created this handy "SHARE" button that link directly from your WeatherEye!
  10. How do I uninstall The Weather Network App for PC?
    We are sorry we have not met your expectations, below are instructions to uninstall The Weather Network App.

Answers

  1. How do I get the latest Weather Network App for PC?
  2. Download Checklist:

    • Ensure that you are not currently running another version of The Weather Network Application. The Weather Network App for PC is our latest version. If you already have the application open and saved on your computer, you will not be able to download another. To exit the application simply right click on the temperature icon and select Exit.


    • Ensure that you are connected to the internet. An internet connection is required to get The Weather Network App files sent to your computer and gather updated weather information.
    • System Administrator Access: ensure that you have administrative rights to download application software to your PC. If you are at home, you or the individual who set up your computer should be able to assist you. If you are at work, your IT Personnel will be able to assist.
    • When the application asks you to Run or Save, the fastest way to download the application is to "RUN".





    • Security Pop-Ups may happen during your download process, make sure you "ALLOW" The Weather Network App to run. These security warnings are a function of your Windows Operating System (XP, Vista or Windows 7) or security software, like Norton Antivirus. It is their job to alert you when you are downloading software to ensure you want to do it. Our promise to you is that our software is safe to use and does not contain any spyware whatsoever.
    • Are you running a firewall protector for your computer? If you are running a Personal Firewall and would like to install The Weather Network App, first make sure that the Firewall icon in the system tray is allowing incoming traffic.  Once you begin the download process, the Firewall will recognize that The Weather Network is attempting to connect to your computer and will display the dialog box, "Always block connections from this program on all ports (recommended)" DO NOT SELECT OK (doing so will block the download process and any future downloads from www.theweathernetwork.com ) On the screen, you will see a pull-down menu in which you will select. "Always allow connection from this program on all ports". If this popup message appears again during the installation process or during the initial startup of The Weather Network App, again select "Always allow connection from this program on all ports" prior to clicking the OK button. If during the installation process, you accidentally clicked the default selection, "Always block connection from this program on all ports" you will need to access the Personal Firewall and remove www.theweathernetwork.com from your blocked list. You can change this setting by right clicking on the Personal Firewall icon in your system tray and then selecting Personal Firewall (at the top of the menu items). This will open up a dialogue box where you will select "Statistics" from the left hand navigation menu and then click the "View Logs" button. Within the Log Viewer window, select "firewall" from the left hand list then click on the page with the "x" through it in the top bar. Click "yes" when asked if you want to clear all log entries. To download The Weather Network App, visit http://www.theweathernetwork.com/weatherapps/pc  and follow the prompts to download the application.
    • Proxy Servers: If you work behind a proxy server, you may have challenges downloading the application, it is best to speak with your IT support staff or service provider to determine your server settings.
    • You need Windows XP, Vista or 7 running on your PC. Unfortunately, due to hardware demands for The Weather Network App., we cannot support the app on older versions of Windows.
    • The Weather Network App. for PC uses components of Internet Explorer therefore it requires version IE7 or above.  IE6 users will be issued a message suggesting an upgrade to a more recent version of Internet Explorer.  Using the app on IE6 or lower will result in a degraded user experience.



    • Are you on a Mac or Linux system? The Weather Network App for PC does not work on a Linux machine at this time. We have built a separate application specifically for Macs.  Please see our other apps for one that might work for you.
    • I did not receive the new upgrade. As an existing user you should be automatically upgraded to the latest version of The Weather Network App for PC. If you are not seeing the application, it could be because the files have been moved from their original installation folder. The Weather Network App for PC files should reside here:
      Windows XP:
      C:\Documents and Settings\[user]\Local Settings\Application Data\TheWeatherNetwork\WeatherEye
      Windows Vista/7:
      C:\Users\[user]\AppData\Local\TheWeatherNetwork\WeatherEye

      If you are still having trouble accessing the latest version, please reinstall the application from here.
    • How often is the weather information updated?  The Weather Network App refreshes data every 15 minutes or when the application is opened. The weather observation data can be manually refreshed if you click the Refresh button on the application window or you can press F5 on your keyboard while The Weather Application is in the open position.

Back to top




  1. What is PointCast?
  2. PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code, ZIP code we can deliver a hyper local PointCast as close as 1km/0.6miles using your latitude and longitude. For more information please visit our PointCast Page.


    Back to top




  1. Where's My Weather Info?
Issue Possible Fix
Where is the short cut in my task tray?

When the Application is downloaded on Windows 7 the temperature icon remains hidden in the notification area on the bottom right side of the screen. To move it simply click on the arrow to show hidden icons. Drag and drop the Weather App. Icon into the system tray.



I'm receiving a Problem Connecting screen on my Weather Network App. An active Internet connection is required for The Weather Network App. to pull the latest weather information. New forecast data is sent every 15 minutes when you are connected.  If it has tried unsuccessfully several times; it might time out until the next scheduled update. Minimizing or exiting the application and restarting, should restart the scheduled update.
I don't see a cloud or sun icon and there is no temperature for my location in the task bar For some locations, the weather station does not supply the current weather with an observation. However, it does provide data to our forecast centre for the short and long term forecast display.
The Weather Network App for PC is open but the information is taking a long time to load The Weather Network App for PC is more like a mini weather station with all the local forecast information, maps, videos and more. We do recommend a broadband connection to view the application. If you are finding that, due to your connection speeds, The Weather Network App for PC is not that responsive, we do recommend that you try one of our other apps on for size. Click here for a list of our application catalogue. We hope you find something that works for you!
I was getting data and now it's gone. The Weather Network App for PC is scheduled to call for data every 15 mins. To manually call for new data, click the Refresh button on the application window or press F5 on your keyboard while the application is in the Open Position.The Weather Network App for PC will get the latest information available from our servers. To service the 2.6+ million users The Weather Network App for PC serves weather data from a large network of servers. If one of the servers is having issues you may not get updated data immediately. By manually calling for new data, the application should retrieve data from one of the operational servers. If you are still having issues after a significant period of time, please contact us here and we will address your concerns as quickly as possible. We apologize for any frustrations or service issues.
Maps tab does not work We recommend Internet Explorer 7 and above to view our maps tab. Service will be intermittent and could be a poor experience with IE6. You can download IE9 from here. http://windows.microsoft.com/en-US/windows/products/internet-explorer

Back to top



  1. How do I add/change my location and other default settings?

    • You can now add up to 10 locations upon start up but if you can’t think of all ten or change your mind that’s ok too.  Click on the Options Menu, this will allow you to change or set all your default settings.



    • Here you can adjust the language, unit of measurement, add/remove locations and customize settings for each location simply by clicking on the location you would like to make changes to.



    • Display on Startup (Default) -this means that each time your computer restarts, your Weather Network App. will launch the window on your screen with the latest weather information.
    • Always On Top (Optional) - this means your Weather Network App., will also be on top of any document, email or website you have open on your computer screen. You can always minimize the applications by pressing the square icon in the top right hand corner.
    • Hide After (Options) -this means you can request that The Weather Network App. automatically close after a certain period of time. It essentially minimizes itself.


    You can also "ADD A LOCATION", by clicking on this link within the Options menu.




    • To add a PointCast location, enter a POSTAL code or ZIP code and tap OK. PointCast locations deliver a hyper local forecast as close as 1km/0.6miles. POSTAL codes can be entered with or without spaces and are not case sensitive. For example, you can enter K1A 0A9 or K1A0A9 or K1a 0a9 or k1a0A9, all combinations will give you Ottawa, ON, Canada K1A 0A9. ZIP codes should not have spaces.

    • Search for a location by typing it into the option menu search box and clicking "Search". After you find the location you are looking for, click on it to determine your selection.  Once a location has been added it will not appear in following searches.



    • After adding another location you will have multiple temperatures in your system tray. They can be moussed over to find the location name and observations.



    • If you want to remove a location, just click on the delete button.




    Back to top



  1. What can The Weather Network App for PC do?
TAB FEATURES
POINTCAST PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code, ZIP code we can deliver a hyper local PointCast as close as 1km/0.6miles using your latitude and longitude. For more information please visit our PointCast Page.
TODAY The TODAY tab features the current conditions and short term information for your selected location. It features temperatures, conditions, feels like temp. (when applicable), wind, humidity, pressure, air quality, UV readings, probability of precipitation (P.O.P), and accumulation.

5 DAY FORECAST

The 5 DAY FORECAST provides forecast information for the next five days including expected temperature (high, low), feels like temp. (when applicable), probability of precipitation (P.O.P), rain and/or snow accumulation and wind speed.
HOURLY The HOURLY tab features the hour by hour conditions, expected temperature and probability of precipitation (P.O.P) for the next 12 - 24 hours. To see the next 12 hours within this tab, click on the link.

14-DAY TREND The 14 DAY tab features the expected hi/lo temperatures and conditions for the next 14 days. This information is available in both a table and a graph.

SATELLITE AND RADAR

The SATELITTE AND RADAR tab shows radar precipitation, cloud cover and past and forecasted precipitation for your region. The application is zoomed in at 60km with your selected city centered on the map. This should be optimal for viewing your region. If you would like to see other parts of your area, the map controls will allow you to change your zoom and click and drag the map zoom and click and drag the map.


You can stop, pause, rewind and fast forward the imagery using these controls




VIDEOS Our VIDEO tab features forecast videos from The Weather Network. Choose your preferred video by clicking on the selected video and pressing PLAY on the video player to the left.

VIEWER PHOTOS

The VIEWER PHOTOS tab will showcase a gallery of local photos submitted by The Weather Network audience members. Click on each picture to enlarge it.  To close simply click on the x in the top right corner.


ACTIVE WEATHER The Weather Network App for PC is valuable for watching ACTIVE WEATHER in your community. In the case of Active weather or a warning for your area, The Weather Network App for PC temperature icon will flash red. As well, a banner will feature the warning across the top of your application window. This will click through to TheWeatherNetwork.com for the full details.

Back to top



  1. Security and Privacy
    • The Weather Network App for PC is not spyware or malware or adware.
    • We do not download any "unwanted extras" to your computer
    • The weather information comes directly from The Weather Network servers located in our head offices at Oakville ON and Montreal QC.
    • The secure and safe operation of your WeatherEye is of utmost importance to us; please let us know if you are unsatisfied with your service in any way. Contact Us
    • For more information, please visit our Privacy Policy



  1. Demographic Information
  2. Providing your demographic information is optional.  By doing so you help us better understand our users allowing us to improve our products and services according to our audience demographics.  This information is for internal purposes only.  You can opt out simply by selecting SKIP.




Back to top



  1. Advertising
  2. In order to provide free applications we do sell advertising on The Weather Network App for PC to National, local and community based organizations. Our advertising materials have to meet standards set by the Internet Advertising Bureau (IAB Canada) and we try to ensure that the advertising you receive is of value. If you have any concerns about a message you have seen, please contact us.


Back to top



  1. I want to tell people about The Weather Network App for PC, do you have a link I can send them?
  2. We have created these handy buttons so you can share directly from your Weather Network App via Facebook, Twitter or Email.  Just click on one of the icons to share this great weather app with your friends and family.

Back to top



  1. How do I uninstall The Weather Network App for PC?
  2. We are sorry if we have not met your expectations, but if you still want to uninstall The Weather Network App for PC, please follow these steps:

    • Minimize the application by selecting the minimize button in the top right corner of the App.
    • Right click the temperature icon and select Exit.



    • Then go to your START menu – Select “All Programs”, find The Weather Network folder, and expand.  Select "Uninstall The Weather Network App".



    • You may need to restart your computer to remove all temporary local files that stored your city preferences and shortcuts.
    We hope we can offer you valuable weather services on one of our other media platforms including mobile, television or our website.

Back to top






Take your weather with you, no matter where you go.

Get instant forecasts and alerts, right on your computer.

  • RSS & Data
Add weather updates to your website or RSS reader.