As the proud new owner, or a soon to be owner, of a WeatherEye application, you may have some questions about how this new little weather buddy operates and how it can help you. Please review the following sections that we hope will answer any of your questions. If you are still stuck, no problem, please contact us here.
|Where is the short cut in my task tray?||When the Application is downloaded on Windows 7 the temperature icon remains hidden in the task tray menu. To move it simply click on the arrow to show hidden icons. Drag and drop the Weather App. Icon into the system tray.|
|I'm receiving a No Internet Connection screen on my WeatherEye.||An active Internet connection is required for the WeatherEye to pull the latest weather information. New forecast data is sent every 15 minutes when the application is running and you are connected. The WeatherEye searches for new forecast data every 15 minutes, if it has tried unsuccessfully for several times, it might time out until the next scheduled update. By minimizing or exiting the application and restarting, this should restart the scheduled update.|
|I don't see a cloud or sun icon and there is no temperature for my city in the task bar||For some cities, the forecast station does not supply the current weather with an observation. However, it does provide data to our forecast centre for the short and long term forecast display.|
|The WeatherEye is open but the information is taking a long time to load||WeatherEye 4.0 is more like a mini weather station with all the local forecast information, maps, videos and more. We do recommend a broadband connection to view the application. If you are finding that, due to your connection speeds, the WeatherEye 4.0 is not that responsive, we do recommend that you try one of our other apps on for size. Click here for a list of our application catalogue. We hope you find something that works for you!|
|I was getting data and now it's gone.||The WeatherEye is scheduled to call for data every 15 mins. To manually call for new data, click the Refresh button on the application window. Your WeatherEye will get the latest information available from our servers. Also, to service our 2 million WeatherEye users, we serve our weather data from a large network of servers. If one of the servers is having issues you may not get updated data immediately. By manually calling for new data, the application should retrieve data from one of the operational servers. If you are still having issues after a significant period of time, please contact us here and we will address your concerns as quickly as possible. We apologize for any frustrations or service issues.|
|I work behind a proxy server.||Proxy settings can be set under the "Options" tab on the top-right of the application. At the bottom of the Options page, you will then need to enter your IP address of the proxy server. Proxy information can be obtained from your ISP or IT personnel.|
|Maps tab does not work||We recommend Internet Explorer 7 or 8 and above to view our maps tab. Service will be intermittent and could be a poor experience with IE6. You can download IE8 from here. http://windows.microsoft.com/en-US/windows/products/internet-explorer|
You can also "ADD A CITY", by clicking on this link within the Options menu.
Changing Other Default Settings
|TODAY||The TODAY tab features your current conditions and short term information for your selected city. It features temperatures, conditions, wind, pressure, UV readings, feels like temp (when applicable), Probability of Precipitation (P.O.P), humidity.|
|LONG TERM||The LONG TERM TAB features the conditions, hi/lo temperatures, P.O.P and Quantity of Precipitation (Rain/Snow Expected) for the next 5 days.|
|HOURLY||The HOURLY tab features the hour by hour conditions, expected temperature and P.O.P for the next 12 - 24 hours. To see the next 12 hours within this tab, click on this link.
|14-DAY||The 14 DAY tab features the 14 day trend of hi/lo temperatures and conditions for the next 14 days for your selected city. To view this information in a graph within the WeatherEye, click on this link.
|SATELLITE AND RADAR||The SATELITTE AND RADAR tab shows radar precipitation, cloud cover and forecasted precipitation for your region. The application is zoomed in at 60km with your selected city centered on the map. This should be optimal for viewing your region. If you would like to see other parts of your area, the map controls will allow you to change your zoom and click and drag the map.
The ROAD / AERIAL links will allow you to change the background of your map.You can also stop, pause, rewind and fast forward the imagery using these controls.
|VIEWER PHOTOS||The VIEWER PHOTOS tab will showcase a gallery of local photos submitted by The Weather Network audience members. Click on each picture to enlarge it in the box on the right of your tab.|
|VIDEOS||Our VIDEO tab features forecast videos from The Weather Network. Choose your preferred video by highlighting it with the orange square; then click PLAY on the video player.
|TOP STORIES||At the bottom of most tabs, TOP WEATHER NEWS STORIES are featured. By clicking on the link, you can open a window to read the entire story.
|ACTIVE WEATHER||The WeatherEye can be critical to watching ACTIVE WEATHER in your community. In the case of Active weather or warning for your area, the WeatherEye temperature icon will flash red. As well, a banner will feature the warning across the top of your application window. This will click through to TheWeatherNetwork.com for the full details.
We sell advertising on your WeatherEye to National, local and community based organizations. Our advertising materials have to meet standards set by the Internet Advertising Bureau (IAB Canada) and we try to ensure that the advertising you receive is of value. If you have any concerns about a message you have seen, please contact us here.
We are sorry we have not met your expectations, but if you still want to uninstall the WeatherEye, please follow these steps: