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Desktop: The Weather Network App for Mac FAQs

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As the proud new owner, or a soon to be owner, of The Weather Network App for Mac, you may have some questions about how this application operates and how it can help you. Please review the following sections that we hope will answer any of your questions. If you are still stuck, no problem, please contact us here.

Questions

  1. How do I get the latest The Weather Network App for my Mac ?
    The Weather Network App for Mac can be installed from the Mac App Store. Read below for more details or click here to access the App Store directly.
  2. What is PointCast?
    PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare.
  3. Where's My Weather Info ?
    Having trouble seeing any weather for your city - see our list of possible reasons and ways to fix it.
  4. How do I add or change my location and other default settings ?
    Here is a list of all your options for personalizing The Weather Network App to suit you.
  5. What can the The Weather Network App do ?
    View our comprehensive list of all the features you will find in The Weather Network App for Mac.
  6. Security and Privacy
    Your privacy and the security of your computer is very important to us, please read more about how we built The Weather Network App to make sure your MAC is safe.
  7. Demographic Information
    Providing your demographic information is optional. Find out more.
  8. Advertising
    Yes, there is advertising on The Weather Network App for Mac. Let's talk about it.
  9. How do I uninstall The Weather Network App for Mac ?
    We are sorry we have not met your expectations, below are instructions to uninstall The Weather Network App.
  10. I want to tell people about The Weather Network App for Mac, do you have a link I can send them ?
    We have created this handy "SHARE" button that links directly from The Weather Network App!

Answers

  1. How do I get the latest Weather Network App for my Mac ?
    • You can install The Weather Network App for Mac for the first time directly from the Mac App Store. After you have installed The Weather Network App the latest version will be pushed as an update through the Mac App Store directly to your Mac dock as indicated by the icon below. Click yes to update your App as indicated by this icon.



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  1. What is PointCast ?
    • PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code, ZIP code we can deliver a hyper local PointCast as close as 1km/0.6miles using your latitude and longitude. For more information please visit our PointCast Page


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  1. Where's My Weather Info ?
Issue Possible Fix
I'm receiving a No Internet Connection screen on my App. An active Internet connection is required for The Weather Network App for Mac to pull the latest weather information. New forecast data is sent every 15 minutes when the application is running and you are connected. The Weather Network App for Mac searches for new forecast data every 15 minutes, if it has tried unsuccessfully for several times, it might time out until the next scheduled update. By minimizing or exiting the application and restarting, this should restart the scheduled update.
I don't see a cloud or sun icon and there is no temperature for my city in the task bar For some cities, the forecast station does not supply the current weather with an observation. However, it does provide data to our forecast centre for the short and long term forecast display.
The Weather Network App for Mac is open but the information is taking a long time to load The Weather Network App for Mac is more like a mini weather station with all the local forecast information, maps, videos and more. We do recommend a broadband connection to view the application.
I was getting data and now it's gone. The Weather Network App for Mac is scheduled to call for data every 15 mins. To manually call for new data, click the Refresh button on the application window. The Weather Network App for Mac will get the latest information available from our servers. If you are still having issues after a significant period of time, please contact us here and we will address your concerns as quickly as possible. We apologize for any frustrations or service issues.
How do I remove the icon from the dock ? The dock icon is installed standard with the App Store. To remove it from your dock you can drag it onto the desktop or right click on the icon and “remove”. The Weather Network App for Mac temp icon should remain in the top status bar for you to access at any time.
How do I remove the temperature tile in the top status bar ? To remove the temperature tile in the top status bar select the power button in the top right hand corner of the app. You can also minimize the app by selecting the red close button in the top left corner. By minimizing you will still have access to the temperature tile.

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  1. How do I add or change my location and other default settings ?

    • You can add up to 10 locations upon start up but if you can't think of all ten or change your mind that's ok too. Access the preferences by clicking on the gear icon, this will allow you to change or set all your default settings.


    • Here you can adjust the unit of measurement and add/remove locations.
    • In addition to searching for a city or a PointCast location you can now add locations such as a School, Park, Airport, Golf or Ski.
    • To add a PointCast location, enter a POSTAL code or ZIP code and tap OK. PointCast locations deliver a hyper local forecast as close as 1km/0.6miles. POSTAL codes can be entered with or without spaces and are not case sensitive. For example, you can enter K1A 0A9 or K1A0A9 or K1a 0a9 or k1a0A9, all combinations will give you Ottawa, ON, Canada K1A 0A9. ZIP codes should not have spaces.


    • You can edit or remove a location, simply click on the one of the buttons to the right of the location name.


    • Advanced settings include:

    • Display on Startup (Default) - this means that each time your computer restarts, The Weather Network App for Mac will launch the full window on your screen with the latest weather information.
    • Always On Top (Optional) - this means The Weather Network App for Mac, will also be on top of any document, email or website you have open on your computer screen. You can always minimize the applications by pressing the red close button on the left hand side of the app.
    • Hide After (Options) - this means you can request that The Weather Network App for Mac automatically close after a certain period of time. It essentially minimizes itself. Good job The Weather Network App for Mac!


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  1. What can The Weather Network App for Mac do ?
TAB FEATURES
POINTCAST PointCast technology delivers hyper local forecasts and weather information with precision and accuracy beyond compare. By providing your POSTAL code or ZIP code we can deliver a hyper local PointCast as close as 1km/0.6miles using your latitude and longitude. For more information please visit our PointCast Page
TODAY The TODAY tab features your current conditions and short term information for your selected city. It features temperatures, conditions, wind, pressure, UV readings, feels like temp (when applicable), Probability of Precipitation (P.O.P), humidity.
5 DAY The 5 DAY TAB features the conditions, hi/lo temperatures, P.O.P and Quantity of Precipitation (Rain/Snow Expected) for the next 5 days.
HOURLY The HOURLY tab features the hour by hour conditions, expected temperature and P.O.P for the next 12 - 24 hours. To see the next 12 hours within this tab, click on this link.
14-DAY The 14 DAY tab features the 14 day trend of hi/lo temperatures and conditions for the next 14 days for your selected city. To view this information in a graph within The Weather Network App for Mac, click on this link.
SATELLITE AND RADAR The SATELITTE AND RADAR tab shows radar precipitation, cloud cover and forecasted precipitation for your region. The application is zoomed in at 60km with your selected city centered on the map. This should be optimal for viewing your region. If you would like to see other parts of your area, the map controls will allow you to change your zoom and click and drag the map. The ROAD / AERIAL links will allow you to change the background of your map.
You can also stop, pause, rewind and fast forward the imagery using these controls.
VIEWER PHOTOS The VIEWER PHOTOS tab will showcase a gallery of local photos submitted by The Weather Network audience members. Click on each picture to enlarge it for better viewing.
VIDEOS Our VIDEO tab features forecast videos from The Weather Network. Choose your preferred video by highlighting the thumbnail; then click PLAY on the video player.
TOP STORIES At the bottom of most tabs, TOP WEATHER NEWS STORIES are featured. By clicking on the link, you can open a window to read the entire story.
ACTIVE WEATHER The Weather Network App for Mac can be critical to watching ACTIVE WEATHER in your community. In the case of Active weather or warning for your area, The Weather Network App for Mac temperature icon will flash red. As well, a banner will feature the warning across the top of your application window. This will click through to TheWeatherNetwork.com for the full details.

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  1. Security and Privacy
    • The Weather Network App for Mac is not spyware or malware or adware.
    • The Weather Network App for Mac has completed the rigorous testing and approval process by Apple and is certified by the App Store as well as The Weather Network to be safe for use by your Mac
    • We do not download any “unwanted extras” to your computer
    • The weather information comes directly from The Weather Network servers located in our head offices at Oakville ON and Montreal QC, Canada.
    • The secure and safe operation of your The Weather Network App for Mac is of upmost importance to us; please let us know if you are unsatisfied with your service in any way. Contact Us
    • For more information, please visit our Privacy Policy



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  1. Demographic Information
  2. Providing your demographic information is optional. By doing so you help us better understand our users allowing us to improve our products and services according to our audience demographics. This information is for internal purposes only. You can opt out simply by selecting SKIP.



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  1. Advertising
  2. We sell advertising on The Weather Network App for Mac to National, local and community based organizations. Our advertising materials have to meet standards set by the Internet Advertising Bureau (IAB Canada) and we try to ensure that the advertising you receive is of value toyou, our most important customer. If you have any concerns about a message you have seen, please contact us here.



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  1. How do I uninstall The Weather Network App for Mac ?
  2. We are sorry we have not met your expectations, below are instructions to uninstall The Weather Network App for Mac. Please quit the application. Please use Finder to access the Application Folder. Click on The Weather Network App for Mac icon in your Applications Folder and drag it to the trash. This should remove all files related to The Weather Network App for Mac.




  1. I want to tell people about The Weather Network App for Mac, do you have a link I can send them ?
  2. You can easily click on the Facebook, Twitter or Email icons to send information about the The Weather Network App for Mac app to your friends. We are glad you like it!



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